For all technical support, please visit this website, click here

With this ticketing support center, you can find frequently asked questions (FAQ) for our products and a better way for us to track your specific support-related questions. As we have been in businesses for over 28 years, a lot of older products are already experiencing their end of life cycle. At Remotec, we do care about providing the best services possible and we may be able to still support some of the older remote controllers sold by agents and brand owners.


To help us identify the nature of your request, it would be helpful to have a picture, a model number and a clear description of the problem when you open a support ticket at . With this ticket information, we could respond to you faster by identifying the right technician to help with your case.

For all sales inquiries, please email us, click here
To schedule a visit to our office

Hong Kong Office

9/F., Sing Shun Centre, No. 495 Castle Peak Road, Lai Chi Kok, Kowloon,
Hong Kong SAR, China

+852 2314 0330

+852 2314 1006

Shenzhen Office

3/F Block 7, MinXing Industrial Zone, Minkang Road, MinZhi Street, Longhua District,
Shenzhen, China

+86 755 8257 7300

+86 755 8278 6284